FAQ - General Information

👋 Welcome to El Affo Toys – what can I expect here?

A mix of:

  • Passion for Toys & Collectibles
  • Personal service
  • Honest advice
  • Secure shipping
  • And a large dose of collector's heart and soul

I'm glad you're here.

 

📦 How do you pack my order?

I pack every single product with the utmost care.
This includes:

  • Bubble wrap,
  • shock-resistant outer packaging,
  • clean, secure boxes.

Collector's items, in particular, deserve special protection — and that's exactly what they get from me.

 

🧱 Are the LEGO® sets new?

Yes. All LEGO® sets are new, unless explicitly stated otherwise.
This means:

  • unopened boxes,
  • intact original seals,
  • no used or opened sets.

You get exactly the condition that collectors expect.

 

🎁 What is the condition of the boxes for collector figures (e.g., MOTU or Monster High)?

All boxes are in top condition.
If you have special requests or questions about a specific item, just contact me directly in the chat.
I will send you additional photos upon request, so you can see exactly what you're getting.

 

🚚 How fast is shipping?

I ship your order within 24 hours once payment has been received.
Shipping is exclusively with DHL – insured and always with tracking, so you can keep an eye on your package at all times.
All orders are shipped securely, well-protected, and reliably.

 

🔄 What return options do I have?

You can return your items to me within 30 days.
Please note:

  • LEGO® sets, figures, and other toys must be in original condition → unopened, sealed, undamaged
  • Unfortunately, I cannot cover the cost of return shipping
  • Please use insured DHL shipping with tracking for returns
  • Pad the goods well so they arrive safely.

It's best to write to me personally in the chat if you want to initiate a return.
I will then guide you step by step.

 

🔍 I'm looking for something specific, but I can't find it in the shop.

No problem — just write to me directly.
Often I can source certain items for you or already have them in stock but haven't added them to the shop yet.
Just contact me briefly in the chat, and I'll check for you immediately.

 

⏳ Why don't you currently offer pre-orders?

I only sell toys that I actually have in stock and have personally inspected beforehand.
This way, you always know exactly what you're getting — without surprises or long waiting times.

If you're looking for a specific product that isn't available here, just write to me.
I can often source it for you.

💬 I have a question – how do I reach you?

It's simple:
💬 Questions? Chat with me
I will answer you personally and as quickly as possible.

 

👋 Am I in the right place as a collector?

Absolutely.
I'm a collector myself and know exactly how important condition, security, and trust are.
With me, you get honest information, fair prices, and packaging that does justice to your treasures.

 

💰 Are there ways to save money?

Yes!
I regularly offer promotions, bundle deals, and fair prices for collectors.
Just check out the shop — it's worth it.

Additionally, you can save on shipping costs:

  • shipping is free from €100, or
  • you can pick up your order in person — and we'll have a coffee together 😉

If you don't want to miss any offers, it's best to follow my
Facebook page, my Instagram account, or subscribe to the newsletter.
That way, you'll always stay up to date.